FAQ'S

WHERE ARE YOU BASED?

We're are located in Wine Country, West Kelowna B.C. or as we like to call it West K. To learn more about West Kelowna and our wineries visit:

www.visitwestside.com

HOW DOES SHIPPING WORK?

West K Clothing tries thier best to buy local but do partner with some global merchants and artisans in order to provide you the best prices and the most interesting products. 

THE TRACKING NUMBER FOR MY ORDER STOPPED UPDATING, WHAT HAPPENED?

If you're buying from outside of the U.S. (particularly in Canada), your country's customs department may decide to hold your items at the border temporarily, often without explanation! Note: Canada's customs department takes a particularly long time to resolve these holds. This is relatively rare, but if your order is held up in customs, we suggest calling your country's customs department directly and ask that they release your items immediately.
Note: if for some reason your order is never released by customs, we'll send you a replacement!

WHAT IF I NEED TO RETURN SOMETHING?

No worries! Email us: sales@westkclothing.com and we'll help guide you through the process.

HOW DO WE CONTACT YOU WITH PRESS INQUIRIES?

Send us an email at sales@westkclothing.com and we'll get back to you as soon as we can.